Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Top Hat Chimney Guarantee
Top Hat Chimney has worked on Westchester County chimneys since 1999, so we’ve seen what happens when a company hides behind fine print. We don’t do that. Every job we finish carries a 90-Day Done Right Promise, stamped in writing. If something isn’t right, one call brings Wendell Pike or his crew back to fix it at no additional cost. That’s the whole promise. No forms to file, no “parts only” wording, no dance. If we touched it and it’s not done right, we make it right. The flue doesn’t care how the fire looks. It cares how it breathes, and so do we.
What’s Covered
The 90-Day Done Right Promise applies to the work we do, not just the parts we install. Here’s what that means when we’re on your roof in places like Scarsdale, Mount Kisco, or White Plains.
- Workmanship. If a repair, rebuild, liner, cap, or crown we installed fails because we didn’t do it right, we come back and fix it within 90 days at no charge to you.
- Parts we recommended. When we spec a part from brands we trust like DuraFlex, HeatShield, or Olympia Chimney, and it fails due to a defect within the promise window, we handle the labor to replace it while the manufacturer handles the part.
- Cleanup. We don’t leave a job site looking like a chimney exploded in your yard. Drop cloths go down before tools come off the truck, and the area is cleaned before we leave. If we missed something, call and we’ll come back.
- On-time arrival. Wendell’s crew gives you a real arrival window, not a four-hour shrug. If the schedule slips, we call you. If we miss the window without calling, you’ll hear from us directly.
- Honest pricing. The number you hear on the phone is the number on the invoice. We don’t start a job and “discover” problems that double the price without showing you exactly what we found and why it matters.
Our Satisfaction Promise
Call us old-fashioned, but we think a handshake should mean something. Wendell Pike puts his name on the work, and he runs into you again on Saturday at the hardware store or the farmers market. That’s a powerful motivator to do the job right the first time. If you’re not satisfied with the work, call us. A live person answers, around the clock. You will not get a voicemail box or a call center. You’ll likely get Wendell himself. Tell him what’s wrong, and he’ll make a plan to make it right. The 90-Day Done Right Promise is in writing on every single job, but the way we see it, the promise is really for life. If something we did doesn’t hold up past 90 days, call anyway. We’d rather hear about it and have a conversation than leave a neighbor unhappy. The camera footage and a plain-English verdict: that’s what you get before any recommendation, and that’s what you get if you have a question later.
Licensed & Insured Backing
A guarantee is only as good as the company behind it. Top Hat Chimney is a licensed and insured chimney contractor serving Westchester County, owned and operated by Wendell Pike since 1999. That matters for two reasons. First, it means the state has verified our credentials and we answer to code requirements specific to New York, including the chimney and liner rules that apply in older housing stock like you find in Yonkers, Tarrytown, and Peekskill. Second, it means if something goes wrong beyond the workmanship itself, you are not left holding the bag. Every technician who shows up at your door is background-checked and in uniform. The license backs the expertise, the insurance backs your peace of mind, and the 90-Day Done Right Promise ties it all together in writing.
What a Chimney Guarantee Should Look Like in Westchester County
Westchester County homes present a specific set of chimney challenges. Many were built between 1920 and 1970, which means clay tile liners that are now cracking, unlined flues in older colonials, and masonry that has taken decades of freeze-thaw cycles from Hudson Valley winters. A one-size-fits-all guarantee from a national franchise doesn’t account for any of that. Our promise is built around what we actually see when we work here: first-degree creosote that’s a simple brush job, third-degree creosote that’s become glaze, spalling brick on north-facing chimneys, and crowns that have failed from years of snow sitting on them. When we recommend a fix, we show you the camera footage from inside the flue so you can see exactly what we’re talking about. Nothing is recommended without evidence you can see for yourself. And if the chimney can safely wait another season, we’ll tell you that too. Once a year, burn or no burn. Chimneys break in the off-season too, and a failed liner or cracked crown doesn’t care whether you used the fireplace last winter.
How Our Guarantee Compares
Here’s what we hear from homeowners who’ve called other companies before us: they got a verbal promise that dissolved the moment the check cleared, or they got a warranty from a franchise that rotated a new crew into the county last spring and rotated them out before the first frost. We’ve been here since 1999. Wendell has answered his own phone for 29 years, and he still does. The standing offers on this page are permanent: $40 off any repair over $200, a free second opinion on any competing written estimate, no trip charge for calls inside Westchester County, and a 10% discount always for seniors and veterans. These aren’t seasonal specials designed to fill a slow week. They’re part of how we do business. Ask anyone on your street.
Frequently Asked Guarantee Questions
The 90-Day Done Right Promise covers the workmanship on every job we complete in Westchester County. If a repair, rebuild, crown, cap, or liner installation we performed turns out to be wrong within 90 days, one call brings Wendell and his crew back at no additional cost to you. It is stamped in writing on every job, not buried in fine print.
Manufacturer warranties on parts come from the manufacturer, and we handle the labor side within our 90-day window when a defect is confirmed. We install products from brands we trust because we’ve seen how they perform in Westchester County chimneys over years of use. If a part fails, we’ll help you navigate the manufacturer claim and do the labor to make it right.
Call us anyway. A live person answers around the clock, and it may well be Wendell himself picking up. We’d rather hear about a concern and have an honest conversation than leave a neighbor in Westchester County unhappy. The promise is in writing for 90 days, but our reputation has been building since 1999, and that’s a much longer guarantee.
No. If the 90-Day Done Right Promise applies, there is no trip charge and no labor charge. Inside Westchester County, we don’t charge a trip fee on service calls anyway. Call (914) 537-6479 and we’ll schedule the return visit.
Once a year, burn or no burn. Chimneys break in the off-season too. A cracked liner or a failed crown can develop even if you haven’t used the fireplace since March. Annual inspection and cleaning catches first-degree creosote before it becomes a glaze, and it gives us a baseline camera record of your flue so any future change is easy to spot. Call (914) 537-6479 to schedule your sweep, and we’ll send you the camera footage and a plain-English verdict, every time, no exceptions.
Call Top Hat Chimney Today
The best guarantee is one you never have to use, and the best way to use it less is to catch problems early. If you’re in Westchester County and your chimney hasn’t been looked at in a year or more, call (914) 537-6479. A live person answers, around the clock. We’ll give you upfront pricing before a single tool comes off the truck, and we’ll send a background-checked, uniformed technician with a real arrival window. That’s the deal from 1999 to today.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Westchester County since 1999.